Build A Bear Return Policy - Happy Exchanges & Refunds

Learn all about Build A Bear return policy. Find out what's eligible, how to initiate returns , & others. Make your Build-A-Bear experience smooth & enjoyable!

Build A Bear Return Policy  - Happy Exchanges & Refunds

For many, Build-A-Bear is a cherished childhood memory and a beloved brand. Whether it's for a birthday gift, a special occasion, or just because, a customized bear from this store brings a smile to anyone's face. However, what happens when you need to return an item from Build-A-Bear? That's where the Build A Bear return policy comes into play. This blog post will walk you through everything you need to know about their return policy, ensuring you can navigate it with ease.

About Build-A-Bear

At Build-A-Bear, you can make your own one-of-a-kind stuffed animal. Experiencing nostalgia with the joy of a child, only enhanced and improved. It involves picking, stuffing, and customizing the bear, making it more than just a store but an interactive journey.The excitement doesn't stop there. 

Every bear comes with a birth certificate and a cute little heart that you can put inside your bear, which makes the whole thing even more special. Understanding the Build-A-Bear return policy is essential to ensure you have a seamless experience with this unique brand.

What Is Build A Bear Return Policy?

Build-A-Bear's Satisfaction Guarantee allows returns of unwashed bears with original tags within 90 days of purchase.  A receipt ensures a full refund, while returns without a receipt might be offered an exchange or store credit.  Online returns likely require contacting customer service for specific instructions. Remember, shipping fees for online returns are generally non-refundable.

Eligible Items to Return at Build-A-Bear

When it comes to the Build-A-Bear return policy, not all items are treated equally. Eligible items for return include most stuffed animals, clothing, and accessories, provided they are in a new and unused condition. Customers can return purchased items within 90 days with a receipt. If you've bought an item online, you can return it by mail or at any Build-A-Bear Workshop store. The company also offers refunds for faulty or defective items, ensuring customer satisfaction.

Ineligible Items to Return at Build-A-Bear

While Build-A-Bear strives to provide a flexible return policy, some items are exempted from it.Stuff you can't return includes stuff that's been used, messed up, or changed after you bought it. Things that are made just for you, like custom music or embroidered stuff, and gift cards are also no-go's. And if you buy something on sale online, you can't take it back to the store—you have to send it back in the mail. Knowing about these exceptions will help you make smart choices when you're shopping.

How To Initiate A Return At Build-a-bear?

If you need to return an item to Build-A-Bear, the process is relatively straightforward. The primary step involves contacting their guest services department.You can reach out by giving us a call or dropping us an email.he representatives are always ready to assist and make your return process smooth.

Don't forget to have your receipt or order confirmation number ready.This proves that the purchase was made from Build-A-Bear and is critical for a successful return. You can return your Build-A-Bear stuff within 90 days of buying it. But they gotta be totally new, and you can't have used 'em yet.

Refunds Policy

The Build-A-Bear refunds policy is as consumer-friendly as their return policy.Once we receive and review your return, we'll drop you a line via email to let you know if a refund will be issued. If we do, the money will be put back on your card or however you paid, automatically.

The amount of time you gotta wait for the refund to show up in your account depends on your bank. However, if your refund is delayed past the expected time, it's advisable to contact your bank or credit card company. If you've done everything you can think of and you still haven't gotten your money back, give the Build-A-Bear customer service people a call. They can help you out, no problem.

Exchange Policy

In scenarios where you want to exchange your purchase rather than return it, the Build-A-Bear return policy is accommodating. The exchange process is similar to the return process - you need to contact their guest services and have your receipt or order confirmation number.

Customers have 90 days from their purchase date to exchange items in their original, unused condition. Upon receiving the returned item, the exchange process begins, allowing customers to choose a different product of the same price or pay the price difference for a more expensive item.


Build-A-Bear return policy provides a comprehensive framework for customers to return or exchange their purchases. With a 90-day return period, a straightforward process, and a consumer-friendly refunds policy, Build-A-Bear prioritizes customer satisfaction. Understanding the eligible and ineligible items, as well as the exchange policy, ensures a seamless shopping and post-purchase experience for their customers. By adhering to these policies, Build-A-Bear maintains its reputation as a trusted brand that values customer trust and satisfaction.


Will I Get a Full Refund If I Don't Have a Receipt?

Have you lost a receipt for a Build-A-Bear purchase? Don't worry, you can still return your bear without it! Build-A-Bear has a cool return policy. However, without a receipt, you'll get store credit based on the lowest price the item sold for in the last 90 days instead of a full refund.

What Happens If My Bear Is Defective?

If your Build-A-Bear is defective, don't fret!  Contact Build-A-Bear customer service directly.  Explain the defect and when you purchased the bear (having the receipt helps but isn't mandatory). Depending on the situation and warranty (if applicable), they'll likely offer repairs or a replacement to get your furry friend back in top shape.

Can I Return a Bear Purchased Online?

Yes, you can return a Build-A-Bear online purchase within 90 days, but you'll need to initiate the process through customer service and likely cover return shipping.  Ensure the bear is unwashed and has original tags, and refer to Build-A-Bear's website or contact them directly for the most current online return instructions.

Can You Replace Sound in Build-A-Bear?

Yes, you can. Build-A-Bear allows customers to replace the sound in their stuffed animals. However, it's important to note that you'll need to bring the bear to a physical Build-A-Bear store to have this done. The process is quick and straightforward, ensuring your furry friend is back in your arms, sounding better than ever, in no time.


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