Retrofete Return Policy Explained - Shop Always with Ease

Experience the best customer care with Retrofete return policy. Return or exchange any item within 14 days, reflecting our dedication to your satisfaction.

Retrofete Return Policy Explained - Shop Always with Ease

Retrofête is a fashion brand that sells glamorous, vintage-inspired clothing. These fashion-forward items have been turning heads ever since they came out in 2018. Style-savvy people everywhere can't get enough of them. As the trend of online shopping continues to increase, it's crucial to understand return policies. This comprehensive guide will take you step by step through Retrofête return policy, providing you with all the information you need to shop confidently.

About Retrofete

Ohad Seroya and Aviad Klin founded Retrofête in 2018, and it quickly became a fashion industry darling by seamlessly merging vintage glamor with contemporary chic. The brand's name, which comes from French, perfectly captures its essence: a celebration of timeless style. Retrofête is known for its opulent sequin dresses and meticulous craftsmanship, and it's quickly become a favorite among celebrities and trendsetters, who have been spotted wearing the brand's designs on red carpets and at elite events. The brand's rapid rise is due to its unique fusion of nostalgia and modernity, which has captivated fashion enthusiasts around the world and established Retrofête as a coveted label synonymous with elegance and sophistication.

What is Retrofete Return Policy?

Retrofête return policy is pretty straightforward, so you can return your stuff without any hassle. To qualify for a return, items must be sent back within 14 days of delivery, maintaining their pristine condition—new, unused, with all original tags securely attached. Crucially, these items should not have been utilized for photography shoots, featured on social media platforms like Instagram, used commercially, or for personal gain. 

Additionally, the brand stipulates that returned items should be free from deodorant or makeup stains, upholding their original quality standards. Adhering to these criteria is essential to facilitate a successful return of Retrofête products.

Ineligible Items To Return At Retrofete

Retrofête return policy is pretty strict. You can't return items that aren't in their original condition, like if they've been used or don't have their tags. You also can't return items that have been used in photography shoots, shown on Instagram or online, used for commercial purposes, or used for personal gain. And you can't return items with deodorant or makeup stains. Finally, you can't return final sale items or gift cards. So, before you try to return something, make sure it meets all of these criteria.

How To Initiate A Return To Retrofete?

Initiating a return to Retrofete is a straightforward process that can be completed through their online returns portal. Here's a step-by-step guide on how to initiate a return:

Gather Your Order Information: To initiate a return, you will need your order number and email address associated with the order. You can locate your order number in your order confirmation email or by logging into your Retrofete account.

Access The Returns Portal: Navigate to the Retrofete website and click on the "Returns" link located at the bottom of the page. This will direct you to the online returns portal.

Enter Order Details: On the returns portal, enter your order number and email address in the designated fields and click on the "Continue" button.

Select Items For Return: The system will display the items from your order. Take a look at the items and pick the ones you want to return.

Provide Return Reason: Briefly explain the reason for returning the selected items. This will help Retrofete understand the issue and improve their products or services.

Choose Return Method: Make up your mind on whether you prefer to be refunded or be granted store credit.

Print Return Label: Once you've finalized your return request, you will be provided with a printable return label.

Package Items Securely: Place the items you wish to return in a secure package, ensuring they are protected from damage during shipping. Affix the printed return label securely onto the package.

Ship The Return: Drop off the packaged items at a designated carrier or arrange for a pickup. Keep the tracking information for your records.

Monitor Return Status: Retrofete will process your return and notify you via email once the return is received and processed. You can expect to receive a refund or store credit based on the return method you choose.

Retrofete Returns Shipping & Costs

Retrofête imposes a $15 return processing fee for domestic returns intended for a refund, although this fee is waived for returns processed for store credit. Notably, international orders are excluded from the return policy, rendering them ineligible for returns. Moreover, customers are accountable for the shipping expenses associated with returning items to Retrofête. They have the option to utilize their preferred shipping method or purchase a prepaid return label from Retrofête for an added fee. For domestic returns, the $15 processing fee for refunds and the responsibility for shipping costs underscore the importance of considering these factors before initiating a return.

Retrofete Refund Policy

Retrofete is cool with returns within 14 days of delivery. If you're not happy with your purchase, you can return it for a refund or store credit. Here's a summary of their refund policy:


  • You've got 14 days to return any unwanted items, no questions asked.
  • Items must be new, unused, and have all original tags attached.
  • Items should not have been utilized in any photography sessions, shared on Instagram, posted online, used for commercial purposes, or for personal benefits.
  • Items must not have any deodorant or makeup stains.

Return Process

  • Initiate Return: Go to the Retrofete website and click on the "Returns" link at the bottom of the page. Provide your order number and email address, and kindly indicate the items you wish to return.
  • Print Return Label: Print a return label and affix it to the parcel.
  • Ship Package: Send the parcel to the designated address as mentioned on the return label.

Refund or Store Credit

Refund: Domestic returns for a refund will be subject to a $15 return processing fee, which will be deducted from your refund.

Store Credit: You will be charged no fees for store credit!

International Returns

International orders are not eligible for return.

Last Words

Retrofête's return policy is a comprehensive guide that covers everything you need to know about returning items for a refund or store credit. The policy includes information on eligibility criteria, steps involved in returning an item, items that are ineligible for return, and refund policy. By reading the policy, you can confidently navigate Retrofête return policy and make informed decisions about your purchases.


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