Sam Ash Return Policy - 45 Day Guarantee for Musical Gear

Explore Sam Ash return policy, a 45-day satisfaction guarantee for musical gear. Shop confidently, with easy returns and exchanges at your fingertips!

Sam Ash Return Policy - 45 Day Guarantee for Musical Gear

Sam Ash is a renowned figure in the music industry. They've been a go-to destination for musicians and music lovers for nearly a century. With a rich history dating back to 1924, Sam Ash offers a vast selection of musical instruments, equipment, and accessories, making them an iconic choice for anyone looking to enhance their musical journey. In this detailed guide, we'll explore all details about Sam Ash return policy. We'll completely guide you and give you all the information you need to make your shopping experience very easy. Understanding return policies is crucial, and we aim to empower you with the knowledge you need to navigate the process seamlessly, whether you're returning in-store, online, or specific products like guitars and microphones.

About Sam Ash

Sam Ash is very famous in the music retail business.It all started in 1924 when Sam Ashkynase, a young violinist, opened a small music store in Brooklyn, New York. From there, the company grew and expanded, becoming a family-run business with a reputation for quality instruments and excellent customer service. 

Over the years, Sam Ash has embraced innovation, supported the music community, and grown to include a network of stores across the United States, with its iconic flagship location on 48th Street in New York City. Sam Ash is committed to serving musicians and music lovers, and remains a trusted source for a wide range of musical instruments and equipment. It's a company with a rich history and a deep passion for music.

What is Sam Ash Return Policy?

Sam Ash is here for you, offering a 45-day money-back return policy on most items you buy, in-store or online. This extended return period gives you plenty of time to try out your purchase and make sure you're happy with it. If you are unsatisfied with your purchase then don’t worry, just return it within 45 days of shipping for a full refund. 

There are a few exceptions to this policy, such as copyrighted items, specific products, and special order merchandise. Additionally, workstations, DJ and lighting equipment, and rack-mounted signal processors have a 14-day return window for a refund, but can be exchanged for similar equipment within 45 days. 

Returning an item to Sam Ash is very easy. You can either take it back to any Sam Ash Music Store location or ship it back to their warehouse in Tampa, FL, at 7726 Cheri Court. No need to get a return authorization first. If you're mailing it back, be sure to include a copy of your receipt and a brief explanation for the return. It is highly recommended to also consider insuring the package.

Once Sam Ash gets your returned item, they'll inspect it and issue a refund to your original form of payment within 3-5 business days. Sam Ash also offers a 60-day price protection policy. If you find a lower price on an item you've purchased from Sam Ash within 60 days of your initial purchase, they'll refund you the difference. Sam Ash return policy is designed to be convenient and hassle-free for musicians and music enthusiasts.

Let’s learn more features of Sam Ash return policy:

Sam Ash return policy for used gear

Sam Ash has a 45-day return policy for used gear, just like new gear. The warranty on used stuff does not cover replacements, it only covers repairs and refunds. 

In store return policy

Sam Ash understands that some customers prefer the personal touch when it comes to returns, so they have made it convenient for you to return items at any of their stores. Additionally, they have an extended 45-day return policy for most items purchased either in-store or online. This means that if you are unsatisfied with your purchase for any reason, you have the flexibility to return it to any Sam Ash Music Store within 45 days of the purchase date and receive a full refund.

Online return policy

Sam Ash's online return policy mirrors their in-store policy, allowing you to effortlessly return your online purchases within 45 days from the shipping date and receive a complete refund on the merchandise price.

Sam Ash return policy on specific products

Sam Ash has specific exceptions for certain product categories. Items such as copyrighted materials (e.g., books, CDs, DVDs, and sample libraries) and consumables (including tubes, stylus needles, harmonicas, ear-worn items, wood or plastic recorders, mouthpieces, strings, reeds, and fog fluid) are not eligible for return. Special order merchandise, typically items not found on or regularly stocked by Sam Ash stores, falls under these exceptions as well. 

In addition, there are specific guidelines for workstations, DJ and lighting equipment, and rack-mounted signal processors when it comes to returns. Customers can request a refund within 14 days of purchase or exchange the equipment for something similar within 45 days. These special provisions are in place to maintain a fair and practical return policy that takes into account the unique nature of these products.

How to return items to Sam Ash?

Returning items to Sam Ash can be done either in-store or by mail. Here's how to do it:

In-Store Returns

Locate a Sam Ash Music Store: Find the nearest Sam Ash store to your location. You can use the store locator on the Sam Ash website to identify the most convenient store for your return.

Get Ready the Item: Make sure that the item you intend to return is in its pristine condition, accompanied by all the packaging, documentation, and accessories that were initially included in the purchase. By doing so, you will streamline the return process and make it hassle-free.

Visit the Store: Bring the item and your original receipt to the Sam Ash Music Store. The store's knowledgeable staff is readily available to guide you through the hassle-free return process.

Mail-In Returns

Prepare the Item: Ensure that the item you want to return is in its original condition, with all the packaging, documentation, and accessories that were included in the original purchase.

Include a Copy of the Receipt: To ensure a smooth return process, make sure to include a copy of the original receipt along with the returned item. This will provide solid proof of purchase and help speed up the entire procedure.

Write a Note: Provide a brief explanation for the return of the item. This will assist Sam Ash in comprehending the reason behind the return and ultimately expedite the process.

Address for Mail Returns: Ship the item to the following address:

Sam Ash Music

Attn: Returns

7726 Cheri Court

Tampa, FL 33634

No Return Authorization Required: Unlike some retailers, Sam Ash does not require a return authorization for mail-in returns.

Refund Process

Once Sam Ash gets your returned item, they'll check it out and send the money back to your default payment within 3-5 business days. This time frame allows the company to ensure the returned item is in the expected condition.


Sam Ash return policy is all about the customer. They want musicians and music lovers to have a positive shopping experience, so they offer a generous 45-day return period and make it easy to return items in-store or by mail. Sam Ash has been around since 1924, and they're passionate about providing top-notch customer service. Their return policy is just one example of how they go above and beyond to meet the needs of their customers.


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