Dunhams Return Policy Explained - 60 Day Peace of Mind

Read our guide about Dunhams return policy, eligible and ineligible items to returns, returning items without receipt, refund and exchange policy.

Dunhams Return Policy Explained -  60 Day Peace of Mind

Dunham's Sports, a household name in the sports and outdoor retail game, has been a go-to for athletes and enthusiasts since 1937. With over 230 stores across the US, the brand has built a reputation for offering a wide range of sporting goods, apparel, and equipment for a diverse clientele. As a trusted destination for sports and outdoor gear, it's important for informed shoppers to understand Dunhams return policy. In this article, we will talk about the policy in detail so you can navigate returns and exchanges with ease, ensuring that your shopping experience is both satisfying and convenient.

What is Dunhams Return Policy?

Dunham's Sports has a 60-day return policy for most items, starting from the date of purchase. You can return any item you buy from Dunham's Sports within 60 days for a full refund or exchange. There are a few exceptions to this policy, such as custom orders and items that have been damaged or used. However, for most items, you can simply return them to any Dunham's Sports store for a refund or exchange. 

Dunhams return policy without receipt

Dunham's Sports has a strict return policy when it comes to items returned without a receipt. This makes it hard to return or exchange items, even if they're in good condition. However, there are a few exceptions:

  • Defective items can be returned or exchanged without a receipt if you show a valid driver's license or state ID.
  • Purchases made with a credit or debit card can be returned or exchanged without a receipt if you provide the card number and expiration date.
  • If an item was a gift and the giver has the gift receipt, they can return or exchange it for you.

In all other cases, items without a receipt and that don't fall into these exceptions can't be returned or exchanged at Dunham's Sports. This policy is in place to stop people from cheating and to make sure that the items being returned were really bought from Dunham's Sports.

Eligible items to return at Dunhams

Dunham's Sports maintains a structured policy regarding eligible items for return, and customers can generally return products under the following conditions:

New and Unused Condition: To return an item, it needs to be in the same condition you received it in. This means that they should not exhibit any visible signs of wear, damage, or alterations. Products that are free from any wear and tear, whether from usage or mishandling, are generally accepted for returns.

Original Packaging and Accessories: The items should be accompanied by all their original packaging, including boxes, bags, tags, and any included accessories. This requirement ensures that the product is returned in the same state as when it was initially purchased, maintaining its marketability.

Original Sales Receipt: To facilitate a smooth return process, customers are typically required to present the original sales receipt as proof of purchase. This document helps in verifying the transaction's date and details, confirming the product's source from Dunham's Sports.

Examples of items that often meet these criteria and are thus eligible for return at Dunham's Sports include a wide range of products, such as:

Apparel: This category covers clothing items like shirts, pants, jackets, and sportswear.

Footwear: Shoes, boots, and athletic footwear are eligible for return if they meet the specified conditions.

Sporting Goods: A variety of sporting equipment and gear, such as baseball bats, tennis racquets, and fishing rods, may be returned, provided they are in their original, unused state.

Equipment: Items like exercise machines, sports gear, and outdoor equipment can also be eligible for return, as long as they meet the outlined requirements.

Accessories: Various accessories, including hats, gloves, belts, and any other supplementary items, fall under this category.

Non-returnable items to return at Dunhams

Dunham's Sports maintains a well-defined return policy, and it's equally important for customers to be aware of items that are generally considered ineligible for return. Here's an extended list of examples of items that typically do not qualify for returns at Dunham's Sports:

Firearms: Due to stringent legal regulations and safety concerns, firearms, including guns and ammunition, are generally not eligible for return.

Fishing Licenses: Fishing licenses, which often involve governmental or regulatory processes, are typically non-refundable.

Clearance Items: Items marked as "clearance" or "final sale" are usually sold at a reduced price due to their limited availability or imperfections. As such, they are often ineligible for return.

Special Orders: Products that were specially ordered for a customer and are not part of the store's regular inventory may not be returnable, as they were procured specifically for that customer's request.

Items Purchased with a Gift Card: If a purchase was made using a gift card, returning the item may not be possible, and the refund may be issued as store credit.

Used Items: Items that show clear signs of prior use, wear, or damage are typically ineligible for return as they no longer meet the criteria of being in new and unused condition.

Damaged Items: Items that are returned in a damaged state or with missing components may not be eligible for a full refund or exchange, as they no longer meet the requirement of being in their original condition with all accessories and packaging intact.

Items Missing Original Packaging or Accessories: Items that do not have their original packaging, including boxes, tags, or any included accessories, may be ineligible for return, as they should be returned in the same state as when they were purchased.

How to return items at Dunhams?

To return items at Dunham's Sports, you can either bring them to a physical store location or mail them back to Dunham's.

To return items in-store

  • Bring the item to your nearest Dunham's Sports location.
  • Present the original sales receipt to a cashier.
  • The cashier will take care of your return and give you your money back or store credit, whichever you want.

To return items by mail

  • Pack the item carefully in a shipping box.
  • Don’t forget to put original sales receipt in the box
  • Address the box to: Dunham's Sports, Returns Department, 5607 New King Drive, Suite 125, Troy, MI 48098
  • Ship the box using the parcel service of your choice.
  • Once Dunham's gets your package, they'll process your return and give you a refund or store credit, whichever you want.

Additional tips for returning items at Dunham's

  • Make sure that the items are in new, unused condition with no visible signs of wear.
  • Include all original packaging and accessories.
  • Attach the original sales receipt to the return package.
  • It is a good idea to use a trackable shipping service when returning something by mail to ensure that the package arrives safely and on time.

What is Dunhams refund policy?

Dunham's Sports has a pretty sweet return policy. You can return most items within 60 days for a full refund if they are in new condition with all the original packaging and accessories. Refunds are usually issued in the same form of payment as the original purchase, but there are a few exceptions.

 For example, debit and check purchases under $500 will get a cash refund, and purchases over $500 will get a corporate-issued check within 30 business days. But without a receipt, all we can give you is store credit.And some items, like firearms, ammunition, and fishing licenses, can't be returned or refunded at all. 

Also, items that are damaged, worn, or missing packaging or accessories can't be refunded.And if you're returning back, you're on the hook for the shipping costs.

What is Dunhams exchange policy?

Dunham's Sports has a 60-day exchange policy for most items, as long as they're new, unused, and have all the original packaging and accessories. Items can be exchanged for a different size, color, style, or product.

To exchange an item in-store, bring the original sales receipt to a physical store location. The cashier will help you exchange the item for the one you want. Be sure to include the original sales receipt in the package and address it to Dunham's Sports, Exchange Department, 5607 New King Drive, Suite 125, Troy, MI 48098. Dunham's will process the exchange and send you the new item once they receive the package.

Conclusion

Dunham's Sports, a well-known player in the sports and outdoor retail industry, offers a customer-friendly return and exchange policy that gives shoppers the confidence to make informed purchases. With a 60-day return window for most items, as long as they're new, unused, and in their original packaging, the store puts customer satisfaction first. 

While there are some exceptions, such as non-returnable items like firearms and ammunition, Dunham's commitment to transparency and fairness in their return and exchange policies continues to make the shopping experience better for sports and outdoor enthusiasts.

FAQs

How do I check the balance on my Dunham Sports gift card?

To check the balance on your Dunham's Sports gift card, you can usually do it on their website or by calling customer service. Go to the Dunham's Sports website and look for a page or link for gift card balance inquiries. You'll probably need to enter the gift card number and maybe a PIN to get the balance. Or, you can call Dunham's Sports customer service, and they'll help you check your gift card balance. The specific instructions and options for checking your balance might be on the gift card itself or on the store's website.

Where to buy Dunham's gift cards?

Dunham's Sports gift cards are easy to find. You can buy them at any of their over 230 stores across the US, or on their website. If you go to a store, just ask a customer service rep or cashier. If you order online, you can choose to have a physical card mailed to you or an e-card sent to your email. But be sure to check the website or call customer service before you go, because availability and purchasing options can change.

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