House of CB Return Policy - Easy Returns & Exchanges Guide

Know all about the House of CB return policy. Learn about eligibility, refunds, exchanges, and how to initiate returns hassle-free.

House of CB Return Policy - Easy Returns & Exchanges Guide

If you're a fashion enthusiast, you've probably heard of House of CB, a popular, high-quality clothing brand. But what happens when you need to return an item? In this blog post, we'll explore the House of CB return policy, explaining everything you need to know to make the process as smooth as possible. We'll cover the basics of the return policy, items eligible for return, and other important information. So, let's dive right in!

About House Of CB

House of CB is a London-based fashion brand, known for its stylish and high-quality clothing, accessories, and shoes. Founded by Conna Walker in 2010, the brand has quickly gained popularity among celebrities and fashion influencers. Their designs are inspired by the latest trends, and they offer a wide range of sizes to accommodate different body types. With their commitment to customer satisfaction, it's no wonder House of CB has become a go-to choice for many fashion-forward shoppers.

What is the House Of CB Return Policy?

When it comes to the House of CB return policy, it's essential to know the details to ensure a hassle-free return experience. The brand offers a 28-day return window, which starts from the day you receive your order. This means you have two weeks to decide whether the item is right for you. If you want to return an item, it's vital to follow the guidelines provided by the company to avoid any complications.

First, visit the House of CB website and log into your account. From there, you can initiate the return process by selecting the items you wish to return and providing a reason for the return. Once you've completed this step, you'll receive a return authorization number and instructions to return your items.

It's crucial to note that all returned items must be unworn, unwashed, and in their original condition with all tags still attached. Additionally, customers are responsible for return shipping costs, and the company recommends using a tracked shipping service to ensure your items arrive safely.

Items Eligible To Return At House Of CB

 Products must be returned within 28 days of the delivery date, in their original, unworn condition, with all tags attached. Clothing must not have signs of wear or damage, and the security ribbon must be intact. It's also crucial to include your receipt or proof of purchase.

It’s also worth noting that House of CB offers a flexible return policy for holiday shopping. Items purchased in November and December can be returned until the end of January, giving ample time for post-holiday returns.

Items Not Eligible To Return At House Of CB

Despite House of CB’s flexible return policy, some items are not eligible for return. These include underwear, swimwear, and beauty products. Due to hygiene concerns, these items cannot be returned unless they are faulty. Also, any items marked as final sale cannot be returned or exchanged.

It's important to carefully consider your purchase, particularly when buying non-returnable items. Be sure to check the size, material, and color before making your decision to avoid disappointment.

How To Make a Return with House of CB?

If you’ve decided to return an item, the process is fairly straightforward. Start by logging into your House of CB account and select the order you wish to return. Follow the prompts to initiate the return process.

Once your return is approved, you'll receive a return form via email. Print this form and include it in your return package. Package your item securely, ensuring all original packaging and tags are included.

Next, send the package via a tracked postal service to the address provided in the return form. Remember to keep your postal receipt as proof of return. Once House of CB receives your return, they will inspect it and, if approved, process your refund. The refund amount will be credited to your original payment method within 28 days.

Return Shipping Costs

One downside of the House of CB return policy is that customers are responsible for return shipping costs. This is something to keep in mind when making a purchase. If you think there's a chance you might want to return an item, it could be worth considering the cost of return shipping in your budget.

House Of CB Exchange Policy

The first thing to understand about the House Of CB Return Policy is the exchange policy. If you're not entirely satisfied with your purchase, you can exchange it within 28 days of receiving your order. However, remember that the items you want to exchange must be unworn, unwashed, and in their original condition. Also, the original tags should be intact.

This policy is especially helpful if you've ordered the wrong size or if the product doesn't look as appealing as you thought it would. The exchange process is simple and straightforward. All you need to do is fill out the return form included in your package, specifying that you want an exchange rather than a refund.

House Of CB Refund Policy

If you're looking to return an item for a refund, the House Of CB refund policy is quite accommodating. You can return any item within 28 days of receiving it, provided it's in the original condition. The refund will be processed to the original method of payment within 28 working days.

However, it's important to note that return shipping costs are not covered by House Of CB. It's up to the customer to ensure that the item reaches the return address safely. Also, certain items like swimwear, lingerie, and earrings are non-refundable due to hygiene reasons.


In conclusion, the House Of CB Return Policy is fairly simple and customer-friendly. Whether you want to exchange an item or get a refund, the process is straightforward. Just remember to keep the item in its original condition, and you'll have no problems.


Can I Return Sale Items At House Of CB?

Yes, sale items can be returned, but they are only eligible for an exchange or store credit, not a refund.

How Can I Contact The House of CB For Support?

If you're having trouble understanding the House Of CB Return Policy or need help with your return, the customer support team is there to assist you. You can reach out to them via email. They aim to respond within 24 hours on weekdays.

How Long Does It Take For A Refund To Reflect In My Account?

Once processed, it can take up to 5-10 business days for the refund to reflect in your account, depending on your bank.

Can I Return An Item To A House Of CB Store?

Yes, you can return items purchased online to a House Of CB store. However, the refund will still be processed to the original method of payment.


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