Rooms To Go Return Policy - Easy Returns & Exchanges Explained

Know the comprehensive Rooms To Go return policy for furniture & mattresses. Learn about refund process, cancellation, & exchange options hassle-free.

Rooms To Go Return Policy - Easy Returns & Exchanges Explained

Welcome to our comprehensive guide on the 'Rooms To Go' return policy. Whether you're a first-time customer or a frequent shopper, understanding a store's return policy is essential. It helps you make informed decisions and avoid potential inconveniences. Our guide will break down this policy and provide you with all the necessary details.

About Rooms To Go

Rooms To Go is a well-known American furniture store chain. Founded in 1990, it provides a vast collection of stylish and affordable furniture. From exquisite bedroom sets to plush living room sofas, Rooms To Go has items to suit every taste. But what if you buy something and then change your mind? That's where the 'Rooms To Go' return policy comes into play.

The Rooms To Go return policy allows customers to return or exchange most items within 48 hours of delivery or pickup. If the item is eligible for return, customers can receive a refund in the original form of payment or store credit. However, there are some exceptions to the return policy, such as clearance items, floor samples, and bedding products. Additionally, certain items may have restocking fees or return delivery fees.

What Is The Rooms To Go Return Policy?

The 'Rooms To Go' return policy is designed with customer satisfaction in mind. If you're unhappy with a purchase, you can return it within three days of delivery or pickup. It's important to note that the item must be in its original condition. Any signs of damage or use may result in the return being declined.

Moreover, the return policy has specific guidelines for different product categories. Mattresses, for example, have a separate 'Comfort Assurance Policy.' Customers can exchange a mattress within 30 days of delivery or pickup. However, a restocking fee applies to mattress exchanges.

How To Initiate A Return or Exchange at Rooms To Go?

Initiating a return or exchange at Rooms To Go is straightforward. You can contact their customer service via phone or email to start the process. Ensure that you have your order details handy, as you'll need to provide this information. Once your return request is approved, you'll receive further instructions on returning your item.

Remember, if you're returning an item for a refund, a pickup fee may apply. This fee varies based on your location and the size of the item. It's essential to consider these factors when deciding whether to return an item.

Can I Return A Mattress To Rooms To Go?

When it comes to mattresses, the Rooms To Go return policy offers a unique approach. The store provides a 90-day Comfort Assurance Plan, allowing customers to exchange their mattress within the first 90 days after the delivery date. However, it's important to note that a direct return for a refund is not an option for mattresses.

The Comfort Assurance Plan requires customers to keep the mattress for a minimum of 30 days before requesting an exchange. This period allows for proper body adjustment to the new mattress. Additionally, the plan covers only one exchange per purchase, and the replacement mattress must be of equal or greater value than the original.

What To Know About Canceling a Purchase at Rooms To Go?

Canceling a purchase at Rooms To Go is possible, but certain conditions apply. If you wish to cancel an in-store purchase, you must do so within 48 hours of the initial transaction. Canceling within this timeframe will result in a full refund. However, canceling a purchase after 48 hours will incur a 20% restocking fee.

For online purchases, the cancellation policy is more lenient. Customers can cancel their order any time before the delivery date without incurring any penalties. To cancel an online order, contact the Rooms To Go customer support team.

Are There Any Special Considerations For Online Sales Returns?

Rooms To Go's return policy for online sales is similar to that of in-store purchases. Customers have 48 hours from the time of delivery to return any item, except for mattresses, for a full refund. To initiate a return, contact the customer support team to schedule a pick-up.

However, some exclusions apply to online sales returns. Clearance items, floor samples, and "as-is" merchandise are not eligible for returns. Additionally, customers are responsible for any shipping charges incurred during the return process.

Rooms To Go's Exchange Policy

In addition to the Comfort Assurance Plan for mattresses, Rooms To Go offers a general exchange policy. Customers can exchange an item within 48 hours of delivery if they are unsatisfied with the product.

To qualify for an exchange, the merchandise must be in its original condition, free from damage or signs of use. The customer must also provide proof of purchase, such as a receipt or invoice, to initiate the exchange process.

What Is The Refund Process At Rooms To Go?

The refund process at Rooms To Go is relatively straightforward. Once the returned item has been picked up and inspected, the store will issue a refund in the original form of payment. Refunds typically take 7-10 business days to process, depending on the customer's financial institution.

In cases where the original payment method is no longer available, Rooms To Go may issue a refund in the form of store credit.


The 'Rooms To Go' return policy aims to provide customers with a smooth shopping experience. It offers a reasonable window for returns and exchanges, making it customer-friendly. However, being aware of the specific terms and conditions can save you from any potential hassles. We hope this guide has helped you understand the return policy better. Happy shopping at Rooms To Go!


 Can I Return A Mattress To Rooms To Go?

Yes, Rooms to Go allows the return or exchange of mattresses within the specified time frame. Please ensure that the mattress is in compliance with our return guidelines to be eligible for a full refund. 

Can I Return Furniture Purchased Online to a Store?

Rooms To Go makes it easy for customers to return their products, even those purchased online. Yes, you can return online purchases to a physical store. Just make sure to bring your sales receipt or invoice as proof of purchase. This policy is a boon for those who prefer in-person interactions over dealing with customer service over the phone or via email.

What is the Return Window for Rooms To Go Furniture?

When it comes to returning items, timing is key. The return window for Rooms To Go is within 48 hours of delivery. It's essential to inspect your new furniture immediately upon delivery to ensure it meets your expectations. If not, be sure to initiate the return process within this timeframe to qualify for a refund.

Are There Any Restocking Fees For Returns?

Many companies charge a restocking fee for returned items, and Rooms To Go is no exception. A restocking fee of 20% applies to returned items. While this may seem steep, it's a common practice within the retail industry. Always factor in potential return costs when making a significant purchase.

How Long Does It Take to Receive a Refund After Returning Furniture?

Once you've returned your furniture, the wait begins for your refund. Rooms To Go typically processes refunds within 5-7 business days from the date they receive your returned item. However, it may take an additional 1-2 billing cycles for the refund to appear on your credit card statement.

What if My Furniture Arrives Damaged or Defective?

Rooms To Go takes pride in delivering high-quality furniture. However, if your furniture arrives damaged or defective, contact their customer service immediately. They have a dedicated team to handle such situations. Depending on the issue, they may offer a replacement, repair, or a full refund.

Can I Cancel My Order Before It is Delivered?

Rooms To Go understands that customers may change their minds. If you decide to cancel your order before it's delivered, you can do so without incurring any fees. However, if the delivery process has already started, cancellation may not be possible.


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