Petal and Pup Return Policy - 30 Days For Refunds & Exchanges

Learn about Petal and Pup return policy. Easily return items within 30 days. Refunds, exchanges, and store credit options available.

Petal and Pup Return Policy - 30 Days For Refunds & Exchanges

Petal and Pup has made its mark in the fashion industry with trendy, chic, and stylish products. However, despite the quality and appeal of their products, there may be times when a customer might need to return an item. This article will dissect the Petal and Pup return policy, providing you with a comprehensive guide on how to navigate the process.

About Petal and Pup

Petal and Pup is a global online women's fashion retailer. They are known for their wide range of stylish and affordable clothing, accessories, and footwear. The brand appeals to fashion-forward women who seek trend-focused pieces. Their mission is to provide customers with a seamless shopping experience, and that includes a fair and comprehensive return policy. 

In addition to offering a wide variety of options to suit every style, Petal and Pup prioritize customer satisfaction by providing a fair and comprehensive return policy. If, for any reason, you're not completely satisfied with your purchase, you can easily return items for a refund or exchange within a reasonable timeframe.

By prioritizing customer satisfaction and offering a seamless shopping experience, Petal and Pup have solidified their reputation as a go-to destination for fashion-forward women worldwide. Whether you're in need of a wardrobe refresh or simply looking to stay ahead of the latest trends, Petal and Pup is sure to have something to suit your style. 

What is the Petal and Pup Return Policy?

The Petal and Pup return policy is designed to ensure customer satisfaction. The policy stipulates that customers can return items within 30 days of receiving their order. Items must be in their original condition, unworn, unwashed, and with tags attached. Returns are subject to inspection, and Petal and Pup reserves the right to refuse a return if it does not meet these requirements.

Petal and Pup Return Options

Petal and Pup offers several return options to suit different customer needs. Customers can opt for a refund, an exchange, or a store credit. Refunds are processed back to the original payment method, while exchanges are subject to availability. Store credit is valid for 12 months and can be used to purchase any item from their online store.

Customers are responsible for return shipping costs unless the item is faulty or incorrect. Petal and Pup recommends using a trackable shipping service to ensure that the return reaches them safely. Once the return is received and approved, the selected return option is processed within five business days.

Eligible Items To Return At Petal and Pup

Petal and Pup's return policy is quite flexible, allowing customers to return most products if they're not completely satisfied. However, some items, like swimwear, underwear, and earrings are non-returnable due to hygiene reasons. In addition, the items must be in their original condition, unworn and unwashed with all tags attached. Remember, sale items are also non-returnable. So, be sure before you click the 'buy now' button on discounted items.

How To Initiate Returns At Petal and Pup?

Returning an item is simple and straightforward. Firstly, you need to fill out the return form available on their website. After you've done that, package your item carefully and send it to the return address provided on the site. Do remember to keep proof of postage until your refund is processed. The cost of return shipping is the customer's responsibility unless the item is faulty.

Petal and Pup Exchange Policy

Petal and Pup does not offer direct exchanges. Instead, they suggest you return the unwanted item for a store credit and then use that credit to purchase the desired item. The store credit does not have an expiry date and can be used on any product available on the website. This unique exchange policy ensures that you can exchange an item without the fear of it going out of stock.

Petal and Pup Refund Policy

Upon receiving the returned items, Petal and Pup's team will inspect them for any signs of wear and tear. If the items pass the inspection, a refund will be issued using the original payment method. However, in cases where a refund is not possible, the company provides store credits equivalent to the purchase amount. These store credits are valid for a year and can be used to purchase any item from the store.


The Petal and Pup return policy is designed with customer convenience in mind. By offering a 30-day return window and easy-to-follow return process, the company ensures an enjoyable shopping experience. However, remember to carefully read and understand the return policy before making a purchase. This will help avoid any potential misunderstandings or disappointments in the future.


What Is The Return Time Frame At Petal And Pup?

The return time frame at Petal and Pup is 30 days. The items need to be returned within 30 days from the date of purchase.

Is The Return Shipping Cost Covered By Petal And Pup?

No, the return shipping cost is not covered by Petal and Pup. Customers are responsible for the return shipping costs.

What Items Are Non-returnable At Petal And Pup?

Sale items, swimwear, and undergarments are non-returnable at Petal and Pup due to hygiene reasons. Customers are encouraged to carefully review product details and sizing information before making a purchase to ensure that they select the right items. If an item is received damaged or defective, customers should contact Petal and Pup customer service within 7 days of receiving the product to arrange for a return or exchange. 

Can I Get A Cash Refund At Petal And Pup?

Yes, Petal and Pup offer cash refunds if the returned items pass their inspection. However, if a cash refund is not possible, they provide store credits.

What Is The Procedure For Returning Gift Cards?

Gift cards are non-refundable at Petal and Pup. However, you can contact us to discuss options for exchanges or store credit related to gift card purchases.

Do I Need My Order Number To Process A Return?

Having your order number handy while initiating a return with Petal and Pup can expedite the process and help us locate your original purchase details.


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