Alice and Olivia Return Policy - Know How to Get a Full Refund?

Alice + Olivia is a beloved brand among fashion-forward women, celebrated for its whimsical and chic designs that exude femininity and playfulness. The brand has a ton of stuff, from dresses and skirts to tops and jeans. While most customers are happy with their Alice + Olivia purchases, there may be times when you need to return an item. This guide will give complete details about Alice and Olivia return policy. 

About Alice and Olivia

Alice + Olivia is a popular clothing brand that Stacey Bendet started in 2002. The brand is known for its colorful prints and flattering designs, and it's sold in over 50 countries. Bendet has been recognized as one of the "Most Powerful Women in Fashion" for her innovative fashion approach and commitment to empowering women. In 2020, Bendet expanded her influence with Creatively, a networking platform in the creative industries.

What is Alice and Olivia Return Policy?

Alice and Olivia return policy is designed to ensure customer satisfaction while maintaining clarity and fairness. Most eligible items can be returned within 14 days of purchase. To qualify, items must remain in their original condition, with all attached tags intact. Notably, final sale items are exempt from the return and exchange process. 

If you buy swimwear, you gotta keep the original liner attached if you wanna return it. But gift cards are a different story—they're final sales, so you can't return or exchange them.This policy provides a structured framework to streamline the return process, offering a balance between flexibility for customers and the necessary guidelines for the company.

Eligible & ineligible Items For Return At Alice and Olivia

At Alice and Olivia, a variety of items are eligible or not eligible for returns, ensuring flexibility for customers seeking satisfaction with their purchases.

Eligible Items For Return

The following items are eligible for returns at Alice and Olivia:

• Most ready-to-wear clothing, including dresses, skirts, tops, pants, and outerwear
• Shoes
• Handbags
• Accessories
• Eyewear

Ineligible Items For Return

The following items are not eligible for returns at Alice and Olivia:

• Final sale items
• Swimwear (must have the original liner attached in order to be eligible for return)
• Gift cards

How To Initiate A Return For Alice and Olivia?

To initiate a return with Alice and Olivia, ensure your item aligns with their 14-day return window and meets specific conditions, such as being unworn, unwashed, and accompanied by all original tags and the purchase receipt. Contact their customer service through the website or provide contact information, providing order details and the reason for return. 

Follow the instructions given by customer service, which may include obtaining a return authorization or label. Pack the item securely, ship it to the designated address, and track the return if a tracking number is provided. After Alice and Olivia receive and process the item, you should expect a refund or exchange, depending on your preference and adherence to their return guidelines.

Alice and Olivia International Return Policy

Alice and Olivia want international shoppers to be just as happy as domestic customers, so they've made their global return policy similar to the one in the US. However, there are a few differences. For international returns, you have 14 days from the date the item is delivered to return it, instead of from the date you bought it. 

And, you'll have to pay a flat-rate return shipping fee, which varies depending on where you live: $55 for Europe, $50 for Australia, $25 for Canada, and $60 for the rest of the world. Final sale items and swimwear can't be returned or exchanged, even for international orders. This nuanced approach ensures that Alice and Olivia's international customers have a smooth return experience with clear guidelines tailored to their geographic locations.

Alice and Olivia Refund Time frame

Alice and Olivia try their best to get refunds to customers as quickly as possible, usually within 5-7 business days. However, the actual time it takes can vary depending on the individual bank or credit card company's policies. Once Alice and Olivia receive the returned item, they inspect it carefully to make sure it meets the criteria for a refund.

Once your refund is approved, you'll get an email confirmation and we'll start processing it. It usually takes 5-7 business days for the refund to show up on your original form of payment. But it could take longer depending on your bank or credit card company. If you haven't received your refund within 10 business days after Alice and Olivia processed it, please contact customer service and we'll help you out.

Conclusion

Alice and Olivia are committed to your shopping experience. We'll help with any questions or concerns, and ensure you find the perfect items. Their clear and customer-friendly return policy is just one example of how they go above and beyond to make sure you're happy with your purchase. By understanding and adhering to the outlined guidelines, shoppers can navigate returns with ease, ensuring eligibility for refunds or exchanges.

The brand's emphasis on communication and assistance through their customer service further enhances the overall customer experience. However, it's crucial for customers to be aware of specific item restrictions and adhere to the designated return time frame to facilitate a smooth process. Overall, Alice and Olivia aim to prioritize customer satisfaction, offering both trendy fashion and a supportive framework for hassle-free returns.

FAQs

How To Contact Alice and Olivia's Customer Service Team?

If you have any questions or need help, feel free to reach out to Alice and Olivia's customer service team at 1.800.401.8211. They're always happy to help! They are available from 9am to 6pm EST to address any concerns you may have regarding returns, exchanges, or any other issues.

How Many Returns Are Considered Excessive, Leading To The Rejection Of Future Orders?

Alice and Olivia might not accept your future orders if you return too many items in a year. If your returns exceed what is deemed acceptable, it could cause them to deny a refund and reject any future orders you place.

What Are The Hours of Operation for Customer Service inquiries?

If you need to talk to customer service, they're available from 9am to 6pm EST, Monday to Friday. Just give them a call and they'll be happy to help you out. You can reach them during those hours for returns, exchanges, or anything else.

Are There Any Penalties For Returning Items Frequently?

We get that sometimes you need to return stuff. But if you return too much stuff, we might have to stop letting you order from us. If you have any questions about your order, please don't hesitate to reach out to us before you return it. We're always happy to help!

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