Hatch Return Policy - Your Maternity Wear Guide

Hatch Collection is a well-known brand in the fashion world for its stylish maternity and nursing wear. Expectant mothers and new moms love Hatch Collection for its combination of fashionable designs and comfortable clothing. However, shopping for maternity and nursing clothes requires more than just an eye for style; it also requires understanding the return policy for each purchase. This guide will help you to get all details about  Hatch return policy so that you can shop with confidence.

What is the Hatch Return Policy?

HATCH Collection has a very generous return policy. Customers may return or exchange most items purchased from their website within 30 days of the order date. To be eligible for a return or exchange, the item must be unused, with tags attached, and in its original packaging. Customers can initiate a return or exchange online through HATCH's Returns Portal. Once the return has been initiated, customers will be able to print a prepaid shipping label. The item can then be dropped off at a UPS drop-off location. The process is simple and convenient.

HATCH charges a $10 return shipping fee for express returns and a $15 return shipping fee for mailback returns. Alternatively, customers can choose to return the item by mail, in which case they will be responsible for the shipping costs. HATCH will process returns within 3-10 business days of receipt. Refunds will be issued to the original payment method.

Return Eligibility - What Can Be Returned?

Before you return anything to Hatch Collection, it's important to know what's eligible for return. This will help things go more smoothly and make sure you're not disappointed. Here's what you need to know about the return eligibility criteria:

Types of Items Eligible for Returns

Hatch Collection is committed to making sure you're happy with your purchase, so they have a generous return policy. You can return most unworn items in their original condition, including garments with tags still attached. So if you buy a maternity dress in the wrong size or color, you can return it as long as you haven't worn it and the tags are still on.

Exceptions & Special Cases

Like any policy, there are exceptions to Hatch return policy. Items labeled as "final sale" can't be returned. It's smart to be careful when buying these items, because they're often explicitly excluded from the return policy because they're deeply discounted. Additionally, personalized products, which have been customized to your specifications, may also not be eligible for return, because they're uniquely tailored to your preferences.

Eligible & Ineligible Items

To put it in simpler terms, let's look at a couple examples. If you bought a pair of nursing pajamas in the wrong size but they're still new with the tags on, you could probably return them. But if you got a personalized nursing shawl with custom embroidery, you might not be able to return it because it's been customized just for you.

It's important to know that the return policy for Hatch Collection items is more than just whether you like the way it looks. The condition, tags, and any personalized aspects are also important factors. If you know these things, you can make better choices when you're shopping and you'll be able to return items more easily if you need to.

The Return Process - Step by Step Guide

Returning something to Hatch Collection might seem like a daunting task, but it's actually super easy. Here's a quick guide on how to do it:

Step 1: Initiating the Return

To start the return process, head on over to the Hatch Collection website and look for the return portal. This portal is your one-stop shop for easy returns, so keep an eye out for the "Returns" or "Return Policy" section. Once you're there, you should see a clear link or button that will start the process.

Step 2: Accessing the Return Portal

Once you click the link, you'll be taken to the return portal. This is where the fun begins, as you'll be guided through the steps to return your item. The portal is easy to use, with a simple and intuitive interface.

Step 3: Providing Order Information

Gather your order details, as you'll need to enter some key info to verify your order. This usually includes your order number, which you can find on the confirmation email or on the packaging of your delivered items. Entering accurate info will make sure your return goes smoothly and quickly.

Step 4: Selecting Items for Return

After you've checked your order, the next step is to pick the items you want to return. You can do this by selecting them from a list of your recent purchases or by ticking the boxes next to the items you want to return. Take your time and make sure you've included all the items you want to return.

Step 5: Confirming Your Return Request

Now that you've selected the items you want to return, it's time to take a quick look over your request before you submit it. Make sure you've chosen the right items and that all the details are correct. This is your last chance to catch any mistakes before they're finalized.

Step 6: Printing the Return Label

Once you confirm your return request, you'll probably be able to print out a return label. This label is your golden ticket to shipping the items back to Hatch Collection. Make sure your printer is ready to go, and print out the label to attach to your return package.

Step 7: Packing & Sending the Return

Once you have your label and your items are packed, stick the label on the box like it says to. The label has important tracking info so your return gets there safe and sound. Depending on the rules, you might be able to drop it off at a place or schedule a pickup.

Step 8: Tracking Your Return

After you send back your return, keep an eye on the tracking info from the shipping company. That way, you can see how it's doing and know when it's gonna arrive at Hatch Collection's return center.

Processing Returns & Refunds

Once your carefully packaged return arrives at Hatch Collection's door, a well-oiled machine of processing and refund initiation starts up. Understanding this part is important for knowing when you'll get your refund and how it'll be sent. Let's dive into the details of processing returns and the refund procedures that follow.

Return Processing Timeline

Hatch Collection is all about efficiency, and they aim to process returns as quickly as possible. Once your return package is received, it's inspected to make sure it's in good condition and that it meets the return policy. This usually takes a few business days. After that, the processing phase starts, which is when the return information is matched with your original order details.

Refund Issuance: Original Payment vs Store Credit

Next up, you'll need to decide how you want your refund. You can either get your money back the way you paid for your order, or you can get store credit. Hatch Collection usually offers both options, so you can choose the one that's best for you.
If you choose a refund to your original payment method, the funds will usually be returned to the same card you used to make the purchase. So, if you paid with a credit card, the refund will be credited back to that card. If you choose store credit, the funds will be added to your Hatch Collection account.

Why Do Processing Delays Happen?

Hatch Collection tries to get your returns and refunds back to you as quickly as possible, but there are times when they get really busy, like during the holidays or when there's a new product release. When that happens, it might take a little longer to process your return or refund. They're working hard to get everything done as quickly as they can, but there are some things that are out of their control, like public holidays and unexpected events. Thanks for your patience!

Hatch Collection Exchange Policy

Hatch Collection is dedicated to making sure their customers are happy, even when it comes to exchanges. They make it easy to exchange items for different sizes, colors, or styles. Just go to their exchange portal, choose what you want to exchange it for, and make sure the item is in stock. They'll inspect and process your exchange, and then ship out your new item right away. You'll get tracking information so you can see when it arrives. By following these simple steps, you can make sure you have the perfect maternity and nursing wear.

Conclusion 

To wrap up our comprehensive guide to Hatch return policy, we've covered everything about returning stylish maternity clothes and nursing wear. From understanding eligibility to processing returns and exchanges, we've made sure you have everything you need to shop with confidence. Now that you know the ropes, you can make informed choices that reflect your personal style and needs. With Hatch return policy as your guide, you can shop with peace of mind knowing that you're covered. So go ahead and explore their offerings—you've got everything you need for a satisfying shopping experience.