James Avery Return Policy - Hassle-Free Returns & Exchanges

Learn about James Avery return policy. Return or exchange items hassle-free within 365 days. Free returns, refunds, & exchanges explained. Shop confidently!

James Avery Return Policy - Hassle-Free Returns & Exchanges

If there's a brand that is synonymous with excellent craftsmanship and customer service, it's James Avery. Serving customers since 1954, this company has been at the heart of numerous special moments, with their exquisite range of jewelry. However, there are times when a product might not meet your expectations, and you may want to return it. That's where the James Avery return policy comes into play. This blog post will thoroughly explain all you need to know about this policy, enhancing your shopping experience with James Avery.

About James Avery Return Policy

The James Avery return policy is a testament to the brand's commitment to customer satisfaction. The policy is crafted in a manner that enables customers to return items they are not fully satisfied with, ensuring a fair and hassle-free process. It showcases the brand's understanding of its customer needs and its readiness to address any concerns. But as with any policy, there are specific details and conditions to be aware of.

What is James Avery Return Policy?

James Avery return policy allows customers to return or exchange their purchases within 365 days of the original purchase date. To be eligible for a return, the items must be in their original, unused condition, with all the tags and packaging intact. If the return is approved, a refund will be initiated to the original form of payment. However, the shipping charges are non-refundable unless the return is due to a defect or error on part of James Avery.

Eligible Items To Return At James Avery Return Policy

Almost every item purchased from James Avery can be returned, as long as it meets the conditions stated in the return policy. This includes rings, bracelets, necklaces, charms, and more. However, customized or engraved items are not eligible for return or exchange, unless there's a manufacturing defect. Additionally, gift cards cannot be returned or exchanged. It's important to note that items bought during certain sale events might have different return rules, so always check the specific terms and conditions.

Return Methods At James Avery

There are two methods to return an item to James Avery: in-store and by mail. For in-store returns, simply bring the item to any James Avery store, along with the original receipt. For mail returns, you need to contact James Avery customer service to get a prepaid return label. Once you've packed the item securely in its original packaging, just attach the return label and drop it off at the nearest courier service. The refund will be processed once the item is received and inspected by the company.

How To Initiate Returns At James Avery?

James Avery understands that not every purchase will meet your expectations. Therefore, they offer a simple way to initiate returns. To return an item, you must first ensure that it is in its original condition, unworn and unaltered. The merchandise should be accompanied by the original sales receipt. If for some reason you don’t have the receipt, James Avery may still accept the return, but this is at their discretion.

To start the return process, you need to visit a James Avery store. Alternatively, you can mail your item, including its original packaging and the completed return form, to the James Avery Returns Department. It’s important to note that shipping fees are non-refundable.

Special Cases

James Avery return policy has some specific considerations. Items bought from James Avery online or via phone can be returned in-store. However, personalized and engraved items cannot be returned or exchanged unless they are defective.

Gift returns are also an option, but instead of a refund, you will receive a James Avery gift card. Lastly, if you return an item after the 60-day return period, a restocking fee may apply.

James Avery Refund Policy

With the James Avery return policy, you can expect a full refund if you return an item within 60 days of purchase. Refunds are issued in the original form of payment. If you paid with a credit or debit card, the refund could take up to 10 business days to appear on your statement. For cash or check purchases, a check will be mailed to you within 15 business days.

James Avery Exchange Policy

If you're not quite satisfied with your purchase, an exchange is another option. James Avery makes it easy to swap your item for something that suits your style better. Simply bring your item and receipt to any James Avery store, or mail it back with the completed exchange form. Please note that exchanges must be made within 60 days of the original purchase date and items must be in new, unworn condition with all original packaging.

If the item you want to exchange for is a different price, you will either receive a credit for the difference or pay the additional amount. Shipping charges for mailed exchanges are the responsibility of the customer.
If you have any questions or need assistance with your exchange, please contact their customer service team at 1-800-283-1770. We want you to be completely satisfied with your James Avery purchase and will do our best to help you find the perfect piece for you. 


The James Avery return policy is designed with the customer's convenience in mind, offering a straightforward and efficient process for returns. Remember, the key to a successful return is to keep the product in its original condition and to initiate the return within the specified timeframe. Now that you're familiar with the ins and outs of the policy, you can shop with confidence, knowing that James Avery is there to support you every step of the way.


Are Returns Free At James Avery?

Yes, James Avery offers free returns for customers, whether you choose to return the item in-store or by mail. You can receive a full refund or opt for an exchange with no additional charges for return shipping.

Can I Return Items Purchased From A James Avery Retail Store?

Yes, items purchased from a James Avery retail store can be returned either in-store or by mail, following the same return policy guidelines. Make sure to bring your original receipt or proof of purchase for a smoother return process.


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