Prose Return Policy - Easy Returns for Hair & Skin Products

Enjoy peace of mind with Prose return policy, guaranteeing satisfaction with your customized haircare, skincare, and supplement formulas.

Prose Return Policy - Easy Returns for Hair & Skin Products

Prose is a company that makes personalized beauty products. They're pretty great, and they stand out in an industry that's often driven by mass production. Prose offers tailored skincare and haircare solutions, and they do it by analyzing your personal factors to create custom formulas. But, even though Prose is a great company, It's crucial to know their return policy before you buy anything. This article will do just that. It will explain the importance of navigating Prose return policy and provide a comprehensive guide to help you deal with potential product returns. 

About Prose

Prose has been a leader in personalized beauty solutions since it was founded in 2017 by Arnaud Plas, Nicolas Mussat, and Paul Michaux. These guys saw that there weren't many tailored beauty options on the market, so they revolutionized the industry by using technology and data analytics to create personalized haircare and skincare products. 

By combining scientific research, consumer information, and sustainable practices, Prose has redefined the traditional beauty model. Their products are custom-formulated without harmful chemicals and come in eco-friendly packaging. Prose is committed to personalization, sustainability, and innovation, and they continue to reshape the beauty landscape. They're definitely a pioneer in the world of personalized beauty.

What is the Prose Return Policy?

Prose is so confident that you'll love their products that they offer a 100% satisfaction guarantee. If you're not completely satisfied with your haircare, skincare, or Root Source Supplements, you can contact customer support within 30 days of delivery and they'll help you return your order for a full refund. They understand that everyone's skin and hair is different, so they want to make sure that you're happy with your results.

Eligible Products To Return At Prose

Eligible Products To Return At Prose:

  • Hair Care Products: All Prose hair care products, including shampoos, conditioners, masks, and styling products, are eligible for return within 30 days of delivery.
  • Skincare Products: All Prose skincare products, including cleansers, moisturizers, serums, and treatments, are eligible for return within 30 days of delivery.
  • Root Source Supplements: All Prose Root Source Supplements, including supplements for hair growth, hair loss, skin health, and overall wellness, are eligible for return within 30 days of delivery.

In Eligible Products 

Here are the ineligible products to return at Prose:

  • Digital Gift Sets: These sets cannot be returned or exchanged for a refund.
  • Prose Hairbrushes: Prose hair brushes are not eligible for return or exchange.

How To Send Returns To Prose?

To send returns to Prose, follow these steps:

  • Contact Prose customer support and let them know that you would like to return your order.
  • The Prose team will ask you to provide some information about your order, such as your order number and the reason for your return.
  • Prose will then provide you with a prepaid return label.
  • Pack your items securely in their original packaging and attach the prepaid return label.
  • Drop off your package at a UPS location or schedule a pickup.

We'll get your return processed and your refund issued within 5-7 business days of receiving your package.

Additional Tips

  • Don't forget to pack your stuff safely to avoid damage during shipping!
  • If you can, please use the original packaging. It helps keep things safe and organized.
  • Include a copy of your packing slip with your return.
  • Don't lose your tracking number! You'll need it if you need to contact Prose about your return.

Prose Refund Policy

Generally, Prose has a 30-day return policy. To return or exchange an item, you need to contact customer service and let them know why you're returning it. The product needs to be in good condition, and you'll usually get a refund or exchange once they receive it. But policies can change, so it's always best to check their website or contact customer service for the most up-to-date information.

Tips For A Smooth Return Process At prose

Here are some tips for a smooth return process at Prose:

Initiate The Return Process Within 30 Days Of Delivery: Prose return policy allows for returns within 30 days of delivery, so it's important to start the process as soon as possible to ensure your return is accepted.

Contact Prose Customer Support: The best way to initiate a return is to contact Prose customer support. They can help you out with that and send you a label so you don't have to pay for shipping.

Pack Your Items Securely: To prevent damage during shipping, pack your items securely in their original packaging, if possible.If you don't have the original box, use strong boxes and packing materials to make sure your stuff arrives safely.

Include A Copy Of Your Order Confirmation: This will help Prose identify your order and process your return quickly.

Ship Your Return With A Trackable Shipping Service: This will let you keep tabs on your return and make sure it gets to Prose safely.

Be Patient: It may take a few days for Prose to receive and process your return. Once they've processed your return, you'll get a notification and your refund will be sent back to your original payment method.


Prose has a 100% satisfaction guarantee and a 30-day return window for all products. To return a product, it's simple: contact customer support, pack the item securely, and ship it using a trackable service. Prose strives to make returns hassle-free, but it is a good idea to stay up-to-date on any policy changes by checking their website or contacting customer service. Understanding Prose return policy gives customers the confidence to explore personalized beauty solutions without worry.


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