Jo Malone Return Policy - Know What's Returnable & What's Not

Jo Malone return policy gives 30 days to return unused and unopened products. Learn how to return or exchange your Jo Malone purchase here.

Jo Malone Return Policy - Know What's Returnable & What's Not

Jo Malone is a top-notch brand that makes luxury fragrances, beauty products, and candles. They're known for their sophisticated and timeless elegance. They've been around for a long time, and they're committed to quality and craftsmanship. Their products are simple but luxurious, and they've captured the hearts of people all over the world.

Of course, no purchase is complete without a clear return policy. And as customers become more discerning, seeking not just products but experiences, understanding Jo Malone's return policy is essential. This article is here to help you understand Jo Malone return policy. We'll break it down for you, so you know what to expect and how to get the best possible experience.

About Jo Malone

Jo Malone London is a British luxury brand that makes perfumes, bath products, and home fragrances. It was founded in 1990 by Jo Malone, and it was bought by Estée Lauder Companies in 1999. The brand is known for its unique fragrance combinations, like English Pear & Freesia, Wood Sage & Sea Salt, and Lime Basil & Mandarin. Jo Malone London also sells a bunch of other products, like candles, diffusers, body lotions, and hand creams.

What is Jo Malone Return Policy?

Jo Malone return policy is very easy. You will get any product within 30 days. You can return them in-store or by mail. To return a product in-store, just bring it to any Jo Malone store with your receipt. To return a product by mail, print out a return label from the Jo Malone website and mail the product to the address on the label. 

You'll get your money back in 10 business days, no questions asked. Just return your purchase and we'll send you a refund to your original payment method.

Eligible & ineligible Return at Jo Malone

Eligible return 

You can return items to Jo Malone London if you bought them from the Jo Malone London website or one of their boutiques in the US. The items have to be new or in good condition, and you need to have the original receipt.

Ineligible return 

Jo Malone London has a few exceptions to their return policy. You can't return engraved products, items marked as final sale or non-returnable, and gift cards or e-gift cards.

How To Initiate a Return For Jo Malone?

To initiate a return for Jo Malone, you can follow these steps:

  1. Contact Jo Malone customer service at 1-866-305-4706 or via email at
  2. Provide your order details and the reason for your return? I'd be happy to help you out.
  3. Just print and fill out the returns note that you can find on the Jo Malone website. It's easy peasy!
  4. Carefully pack your items back up, and don't forget to include the completed returns note!
  5. Get your returns label from Jo Malone's website. It's simple!
  6. Just slap that return label on your package and ship it on back!

Jo Malone Refund policy

Jo Malone London's refund policy is pretty straightforward. You can return most items purchased from their website or boutiques in the US as long as they're new or gently used and you have the original receipt.

Yes, but there are a few exceptions, like engraved items, final sale items, and gift cards. It is always advisable to consult the website for the complete details.

What is Jo Malone's Exchange Policy?

Understanding the exchange policy at Jo Malone is vital for customers looking to exchange an item for a different product or variant. Familiarizing oneself with the exchange policy can facilitate a smooth exchange process.

Can I Exchange An Item Purchased Online In-store?

Customers may have the option to exchange an item purchased online at a Jo Malone boutique, provided they adhere to the designated exchange procedures.

How Long Does It Take To Process An Exchange?

The time taken to process an exchange may vary, and customers should refer to the exchange policy to understand the expected timeline for their exchange request.

Are There Any Specific Requirements For Returning a Fragrance?

Returning a fragrance, whether purchased in-store or online, may have certain conditions, and customers should be aware of the specific guidelines for fragrance returns.

Contacting Jo Malone Customer Service

Customers can contact Jo Malone's customer service team using the designated channels, including email, phone, or in-store inquiriesOur friendly team is always here to help with returns, so don't hesitate to reach out if you have any questions.We've got your back!

Can Jo Malone Assist With Return Shipping For Online Orders?

For online orders, Jo Malone offers guidance on return shipping and ensures that the process is streamlined for customers. The necessary instructions for return shipping and related queries are addressed by the customer service team, providing convenience for online shoppers.


Jo Malone is all about making their customers happy with high-quality products. Their return policy is super lenient, so you can return unused or damaged products within a reasonable timeframe. This shows that they really care about making sure their customers are happy.

Their luxury fragrances and other products, like candles, diffusers, and body care items, are all top-notch. They've been around for a long time and have a loyal following because of their amazing scents and commitment to quality.


Can I Exchange A Fragrance For a Different One?

Customers looking to exchange a fragrance for a different one are encouraged to review the exchange policy. Jo Malone provides guidelines on how such exchanges can be accommodated, allowing customers to find a product that matches their preferences.

Can I Return a Jo Malone Product Without A Receipt?

Customers who wish to return a Jo Malone product without a receipt may be subject to specific procedures outlined in the return policy. Jo Malone's guidelines for returns without a receipt provide insights into the options available for customers in such scenarios.

What Should I Do If My Item Was A Gift?

Customers who received a Jo Malone product as a gift can review the return policy to understand the process for returning gifts. We've laid out some specific guidelines to make sure the return process is easy and hassle-free for you.

What Should I Do If My Item Was Damaged During Shipping?

If a purchased item arrives damaged due to shipping, customers should promptly contact Jo Malone's customer service team to address the issue and explore potential solutions.


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