Astr The Label Return Policy Guide - Enjoy Worry Free Shopping

Astr The Label return policy made easy: 30-day window, eligible items, and stress-free process. Discover how to return or exchange with confidence.

Astr The Label Return Policy Guide - Enjoy Worry Free Shopping

Astr The Label is a well-known fashion brand that's known for its stylish and chic clothing. They're committed to providing high-quality apparel that reflects modern aesthetics, which is why they're a favorite among fashion-forward individuals. When shopping online, it is crucial to familiarize yourself with the return policies of the stores you make purchases from. This quick guide will give complete details about Astr The Label return policy, so you know what to expect and can have a smooth and effortless shopping experience. Whether you're a seasoned Astr The Label shopper or considering making your first purchase, this article will give you the knowledge you need to navigate their return policy with confidence.

About Astr The Label

Astr The Label, founded in 2012 in Los Angeles, California, quickly rose to prominence as a leading contemporary women's fashion brand, renowned for its stylish and accessible designs. With a keen eye for capturing the latest fashion trends and a commitment to providing high-quality yet affordable clothing, Astr The Label became a favorite among fashion-forward individuals. Known for its flowing dresses, feminine silhouettes, and attention to detail, the brand's signature style appealed to a wide audience, while its presence in various retail outlets and endorsements by celebrities and influencers solidified its status in the fashion industry. Throughout its journey, Astr The Label has aimed to evolve alongside changing consumer values, increasingly exploring sustainable practices and materials.

What is Astr The Label Return Policy?

ASTR The Label has a pretty chill 30-day return policy for US customers. Just send back your stuff in the same condition you got it in, with all the tags still on. There's a $5 return fee on all orders, but if you return your item within 14 days of the ship date, you'll get a full refund to your original payment method. If you return your item between 15 and 30 days after the ship date, you'll get store credit. But after 30 days, it's a no-go, so don't wait too long!

What Items Are Eligible To Return at Astr The Label?

Before you return something to Astr The Label, it's important to know which items are eligible for return. This will help make sure your return is easy and effortless.

  • Unworn: Items must not have been worn.
  • Unwashed: Items must not have been washed.
  • Undamaged: Items should be free from damage.
  • Unused: Items should not have been used or altered in any way.
  • Original Tags Attached: Items must have all their original tags and labels still attached.
  • Avoid Makeup or Deodorant Marks: Be careful to prevent makeup or deodorant from rubbing off on the garment, as this can affect its eligibility for return.

What is The Timeframe for Initiating Returns?

At Astr The Label, you have 30 days from when they send your order to decide if you want to return it. After those 30 days, they won't take it back. Also, be careful with items that say 'Final Sale' when you buy them. These items are final sale, so no refunds, exchanges, or store credit. So, think twice before buying Final Sale items.

How To Return Items At Astr The Label? 9 Steps Quick Guide

Here's a simple and easy-to-follow guide that will help you smoothly navigate the process of returning an item to Astr The Label:

Step 1: Review the Return Policy

Before you return anything make sure you read and understand Astr The Label return policy. This includes the eligibility criteria and timeframes. 

Step 2: Gather Required Information

Collect the necessary information and documentation:

  • Your order number or purchase receipt.
  • Details about the item you're returning (name, size, etc.).
  • The reason for the return (e.g., wrong size, damaged, changed mind).
  • Your contact information for return communication.

Step 3: Initiate the Return Online

If you have completed your purchase online, simply follow these easy steps:

  • Visit Astr The Label's official website.
  • Log in to your account, if applicable.
  • Find the section labeled as 'Returns' or 'Return Center'.
  • Choose the specific order or item that you would like to return.
  • Follow the easy instructions on the screen to start your return request. It's a no-hassle process!

Step 4: Packaging & Shipping (Online Returns)

If you need to send back an item through the mail, make sure to adhere to these helpful packaging and shipping guidelines:

  • Please take care to securely package the item to prevent any damage during transit.
  • Attach any provided return labels or documentation securely to the package.
  • Choose a reliable shipping method and carrier. 

Step 5: In-Store Returns

If you made your purchase in a physical store, follow these steps:

  • Head over to the store with the item you'd like to return, making sure to bring along your proof of purchase.
  • Visit the designated return or customer service counter.
  • Just hand the item and receipt over to the store staff and they'll take care of the rest.

Step 6: Await Instructions

After initiating the return request, wait for further instructions from Astr The Label's customer service (for online returns) or store staff (for in-store returns).

Step 7: Assessment & Processing

Astr The Label's team will assess the returned item's condition and compliance with their return policy. If the item meets the criteria, the return will be processed.

Step 8: Get Your Refund, Store Credit, or Exchange

Depending on your preference and Astr The Label's policies, you'll typically receive:

  • We'll send your money back the way you paid for it.
  • Credit to use at the store later.
  • If you require a different size or item, we would be delighted to assist you with an exchange for an alternative size or product.

Step 9: Keep Records

Maintain records of your return, including tracking information (for online returns) and any communication with the company, for your reference.

Astr The Label Refund Time Frame

When you return an item to Astr The Label, the refund process follows a specific procedure. Once your returned item is scanned at the Return Bar, the refund process is initiated. It usually takes 2-3 business days for a refund to show up in your bank account. However, it's important to keep in mind that the exact timing of when the refund becomes available may vary depending on your specific financial institution. 

In Alaska and Hawaii, if you return something, it'll take about 2-3 weeks for your account to be credited. Also, it might take about 1-2 billing cycles for the credit to show up on your statement. It's recommended to regularly check your bank account or credit card statement for the refund to appear, and be aware that variations in processing times can occur based on your financial institution.


Astr The Label is a prominent fashion brand renowned for its contemporary and chic clothing that captures the essence of modern style. This guide provides an in-depth understanding of Astr The Label's return policy, ensuring a seamless shopping experience for both seasoned customers and those making their first purchase. Stay informed, follow the guidelines, and keep records to ensure a hassle-free shopping and return experience with Astr The Label.


Where Is Astr The Label Located?

ASTR The Label is headquartered in the United States city of Los Angeles, California.

What Do I Do If I Receive a Damaged or Incorrect Item?

If you get a damaged or wrong item from Astr The Label, hit up their customer service right away with your order details and some clear pics of the problem. They'll walk you through the next steps, which might include returning the item, getting a replacement, or a refund. Keep records of your communication and any return tracking info so you can track the issue's resolution. Astr The Label's customer service team is dedicated to addressing these concerns efficiently.


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