NARS Return Policy - Know Eligibility, Process & Refunds

Customer satisfaction is at the core of NARS Cosmetics' business philosophy. The company is dedicated to ensuring that its customers are delighted with their purchases and have a positive experience with their products. NARS understands that satisfied customers are more likely to become loyal patrons and advocates for the brand. As a result, NARS return policy is designed to provide flexibility and convenience to customers who may not be completely content with their purchases.

All About NARS Return Policy

NARS offers a comprehensive return policy to facilitate hassle-free returns for its customers. The policy applies to both online and in-store purchases, with specific guidelines for each. Customers have a window of thirty (30) days from the date of receipt to initiate a return, ensuring sufficient time to assess the product and decide on their satisfaction. However, certain exclusions, such as personalized products or opened items, are not eligible for return to maintain product integrity and safety.

Who is eligible to make returns?

Timeframe for Returns (within 30 days of receipt)

 To be eligible for a return, customers must initiate the process within thirty (30) days from the date of receiving their order. This timeframe allows ample opportunity for customers to evaluate their purchase and make an informed decision about returning the product if necessary.

Exclusions (Personalized Products, Opened or Used Items)

NARS does not accept returns for personalized products as they are tailored to individual preferences. Additionally, for hygiene and safety reasons, opened or used items cannot be returned. To facilitate a seamless return process, customers are encouraged to ensure the products remain unused and in their original condition with all NARS tags attached and packaging intact.

What is the right process to initiate return? 

Initiating a return is a straightforward process. Customers need to contact NARS Customer Service within the designated return window. A customer service agent will assist with the return request and arrange a pick-up by courier for online purchases. For in-store purchases, the return process is different, and customers can return gently used products within 30 days of receipt.

For customers in the continental United States, Alaska, Puerto Rico, and Hawaii, NARS provides the convenience of a prepaid FedEx return label. Customers can affix the label to the package and return the items through the designated shipping method. The pre-paid label eases the burden of return shipping costs and ensures a smooth return process.

Return Process for Canadian Orders

The return process for Canadian orders with NARS Cosmetics follows the same customer-centric approach as for other regions. Customers who have made purchases from NARS Cosmetics in Canada have the flexibility to initiate a return within 30 days of receiving their order. To begin the return process, customers need to contact NARS Customer Service either through email or phone.

For online purchases, NARS provides a clear and straightforward process for returning items. Canadian customers can use the prepaid FedEx return label to send back the items they wish to return. This pre-paid label ensures a hassle-free return process, and customers can ship their items back without incurring any additional shipping costs.

Return Process for Customers in the UK

NARS Cosmetics has put in place a straightforward and efficient return process for its UK customers. If a customer in the UK is not entirely satisfied with their purchase, they can initiate a return within 30 days of receiving the order. The first step is to contact NARS Customer Service, either through email or phone, to initiate the return request.

Once the return request is initiated, a customer service agent will guide the customer through the process and provide necessary instructions. For customers who made their purchase online, NARS offers the convenience of using a pre-paid FedEx return label. This label allows customers to return the items via a designated shipping method without incurring any additional shipping costs. The pre-paid return label is applicable for customers in the continental United Kingdom, Alaska, Puerto Rico, and Hawaii.

Non-Refundable Shipping Fees

While NARS aims to make the return process as convenient as possible, it's important to be aware that shipping fees are non-refundable. Whether customers are returning items purchased online or in-store, the original shipping fees incurred during the purchase will not be refunded.

Recommended Tracking of Return Package

It is recommended that customers track their return packages using the provided tracking number. This allows them to monitor the return shipment's status and ensures that the returned items reach the NARS facility successfully.

Refunds & Timeframe

Upon receiving and inspecting the returned products, NARS will process the refund for the price paid by the customer for the products. The refund excludes applicable taxes, import duties, and delivery and return charges. The refund will be issued in the original form of payment, except for cash on delivery (COD) orders.

Customers can expect their refunds to be processed within 10 business days from the time the return is received at the NARS facility. However, depending on the customer's payment provider, it may take up to 7 to 10 business days for the refund to reflect in their account.

It's important to note that shipping fees are non-refundable. Customers are responsible for covering the return shipping costs, except for instances of damaged, defective, or incorrectly supplied products.

Exchange Policy

NARS does not offer direct exchanges for returned items. Instead, customers can opt for a refund or, if they desire different products, they can place a new order for the desired items.

For customers who wish to replace their returned items with different products, placing a new order allows for a more efficient and timely process.

Do NARS provide any special return option?

In cases of damaged, defective, or incorrectly supplied products, customers have special return options. These exceptional circumstances are subject to NARS' evaluation and may qualify for a replacement, a full refund, or an online voucher.

Customers experiencing exceptional circumstances have the opportunity to choose between receiving a replacement for the product, a full refund of the purchase amount, or an online voucher for future use.

NARS Return Policy for eGift Cards

Customers returning NARS eGift cards will receive their refunds in the form of a new eGift card, sent to their original email address. Shipping and handling charges are not included in these refunds.

It's important to note that shipping and handling charges associated with eGift cards are non-refundable.

What products are not eligible for return?

Certain products are ineligible for return due to their nature, including custom-made or personalized items, perishable items like food and fresh flowers, and unsealed pots of paint (including sample pots).

Products damaged as a result of normal wear and tear, neglect, abuse, improper maintenance, or other causes attributable to the customer are not considered faulty and are not eligible for return.

NARS Cruelty-Free Policy

NARS Cosmetics proudly upholds its commitment to cruelty-free practices. The company does not test its products on animals, nor does it commission others to do so on their behalf. This aligns with NARS' dedication to ethical and responsible business practices.

Moreover, NARS actively collaborates with industry partners to promote alternative methods of testing, working towards eliminating animal testing globally. The brand prioritizes consumer safety and strives to ensure that its products meet the highest quality standards.

Conclusion

NARS return policy reflects the brand's commitment to putting customers first. With a clear and easy-to-follow return process, NARS ensures that customer satisfaction remains a top priority. While this outline provides an overview, it is essential for customers to review the specific terms and conditions on the official NARS website to make well-informed decisions. By upholding this policy for both in-store and online purchases, NARS demonstrates its dedication to providing quality products and ensuring a positive shopping experience for its valued customers.

FAQs

How long do I have to initiate a return for online purchases?

For online purchases, you have 30 days from the date of receipt to initiate a return. If you are not completely satisfied with your purchase, you can begin the return process within this timeframe to be eligible for a refund.

Can I return personalized products or items that have been opened or used?

No, personalized products and items that have been opened or used are not eligible for return. NARS does not accept returns for these items to maintain product quality and safety.

What is the timeframe for initiating a return for in-store purchases?

For in-store purchases, you have 30 days from the date of purchase to initiate a return. It's essential to initiate the return process within this period to avail of the return policy benefits.

What if my product is damaged or defective upon receipt?

If your product is damaged or defective upon receipt, please contact NARS Customer Service immediately to initiate a return or exchange process. NARS will assist you in resolving the issue promptly.

Can I exchange my product in-store?

No, NARS does not offer exchanges for both in-store and online purchases at this time. If you wish to exchange a product, you will need to place a new order for the desired items.

How long does it take to process a refund for online returns?

Refunds for online returns may take up to 10 business days from the time the return is received at NARS facility. Please allow this processing time for your refund to be credited to your original payment method.

Is the return policy the same for international orders?

The return policy may vary for international orders. It is recommended to review the specific return policy for the country in which the purchase was made or to contact NARS Customer Service for further assistance.